SHIPPING & RETURN POLICY
It is our hope that all our customers will be satisfied with their purchase; however, we understand there may be times that you might need to return an item. Please do not hesitate to contact us if you have any questions. We’re delighted to help any way that we can! Our Customer Service # is 519.341.4325 (Toll Free: 866.758.2986) and our email is mail@litterhouse.com. We are located at: 21 Green St. Orangeville, Ontario, Canada L9W 2L1
Customer satisfaction is our top priority. We've set specific guidelines to ensure a quick and easy return process.
QUALIFICATION REQUIREMENTS
• Must have purchased less than 10 days from inquiry date and must be unused.
• Must be purchased from LitterHouse.com. If purchased from one of our partner resellers less than 10 days ago, please contact the store where you purchased your item to review their return policy.
PRODUCT RETURN SPECIFICATIONS
• You must first obtain a Return Merchandise Authorization (RMA) number before returning any products. Any packages received without RMA return approval will be declined. Under all circumstances, any products returned to LitterHouse Inc. must be pre authorized.
After your RMA return request has been submitted, your request will be reviewed by our RMA Department.
You should receive an email response within 24-48 business hours from the time that your request was received. (Please note that all RMA email requests submitted on Friday and Weekends will not be processed until the next business day).
Included with the email you will find an attachment. A RMA Return Form must be printed, signed and included with your return.
The RMA number must appear on the shipping label of each carton and all shipping documents that are being returned.
Once your RMA return package has been received, it will be fully inspected. RMA product must be received by LitterHouse Inc. within 10 days after authorization date.
• Customer must ship unused products freight prepaid. For warranty repairs, out-of-warranty repairs and returns, the customer pays the shipping charges when returning product to LitterHouse Inc.
• Customer must include insurance on the products being returned. LitterHouse Inc. will not be responsible for damages during transit.
RECEIVING A REFUND
• To receive a refund, the items being returned must be covered by an applicable warranty period.
• The authorized returned products must be packaged in their original packing material with all components included. All returned items must be in resalable condition, new or no usage. If these requirements are not met, LitterHouse Inc. will recover the loss via increased restocking charges or return the products to the Customer at the Customer’s expense. Due to strict health regulations, if the product has been used, no refund will be issued. No Exceptions.
• Your refund will be calculated using the original purchase price plus sales tax less any fees applicable.
• Items shipped under our FREE Shipping offer will be charged the cost of shipping the order to you.
• Once the RMA department has verified the condition of the authorized returned product, the Customer's account will be credited. All returns subject to a 20% restocking fee.
• Please allow up to 7-10 days for your credit to show up on your statement, although you could see a refund much sooner. Most refunds show up sooner.
DAMAGED SHIPMENTS
Damaged shipments must be reported within 48 hours. For all damaged items caused by shipping, we will make the claim with the proper carrier. Please be sure to keep the original packaging boxes so that the carrier can come and inspect them, if needed. If you lose your original packaging boxes, you may not be able to claim for the damaged items.
REFUSED ORDERS
Should you decide that you wish to refuse receipt of an item and legitimately ordered from us, credit will be issued for the item, minus full shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us.
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